The staff of General Surgical Associates is happy to welcome you to our office. Our goal is to make every interaction with our office pleasant and productive. Many of our staff are bilingual and are eager to assist our spanish speaking population. Please refer to the information listed below to help make your visit as smoothly and efficient as possible.
Office hours for all offices are by appointment only. Open Monday through Friday, 8:00 am - 5:00 pm.
Appointment and Cancellation
How do I make / change / cancel an appointment?
Call our office during regular business hours at 210-614-5113. After hours, you may leave a message with the answering service, who will notify us of the changes the following day.
What do I bring to the appointment?
Your completed packet of office forms, proof of insurance (card), co-payment (due at appointment), and any results of recent tests involved in the condition for which you are coming to the office (labs, x-rays, reports).
Often, at the time you make your appointment, we may ask that you obtain your x-rays from the facility performed, so that we may review them with you in the office at the time of your visit. Although delivery of x-rays to our office from those facilities is sometimes available, we strongly recommend that you obtain copies of the the necessary studies yourself, and can be responsible for their safe transport.
Do I have to pay for my visit at the time of my appointment?
Payment of all co-pays, deductibles, and non-covered services will be expected at the time of your visit. Covered services will be submitted to your carrier.
How much is my co-pay to see a General Surgeon?
This is often printed on the back of your insurance card. If not, please contact your carrier before the appointment, so that there won’t be any unnecessary confusion at the time of your visit.
How do I get my prescription refilled?
Contact the pharmacy where your original prescription was filled, and they will call us for the appropriate approval. Please note that pain medications are not refilled at night or on the weekends.
How do I get results from recent tests / biopsies?
Call our office during regular business hours at 210-614-5113, and ask to speak to one of our medical assistants. They will ask for your contact information, look into the matter, and get back to you as quickly as possible. Please note that they often have to make/receive several phone calls/faxes to collect the data, if it has yet become available.
We greatly appreciate your patience in this matter and are committed to following up with you as quickly as possible. Please feel free to call us back if a day passes and you haven’t been reached with the results. We work hard to contact patients with critical/time-sensitive results quickly, and we know that everyone is anxious for their results.
What should I do if I am having a problem? How about after office hours, or on weekends?
During office hours, call our office and explain your problem to our staff. They will relay the message and we will act accordingly.
For problems after hours, our office phone is answered by a 24-hour answering service. They will, in turn, inform us of your problem, and we’ll get back in touch with you to make the necessary arrangements. In the event of an emergency, please visit the nearest emergency room or call 911 for assistance.
Please note that all co-pays are expected to be paid at the time of service. We accept payment in the form of cash, check, VISA, Mastercard, and American Express.
WE ACCEPT ALL MAJOR INSURANCE PLANS
At General Surgical Associates, we have strived to build a comprehensive insurance panel to best serve the growing communities of San Antonio and surrounding cities.
Below is a listing of plans that we routinely accept. Please contact our office for specific plans that might not be featured on this list, as we are constantly updating our panel.
- Blue Cross and Blue Shield
- Community First
- United Healthcare
- Texas True Choice
- TRICARE Standard & TRICARE for life
In order to help our staff serve you better, we ask that you review the list below.
- Introduction Letter
- HIPAA Info I
- HIPAA Info II (permission to share information)
- Patient Portal Consent Form
- Financial Letter
- Insurance Letter
- Patient Information/Demographics
- Medical History
And also select one of the questionnaires from below, review, complete, and bring with you to your initial office visit:
Need Adobe Acrobat Reader?
If you do not have a copy of Acrobat Reader you can get one for free by clicking on the icon 'Get Acrobat® Reader'. This will take you to Adobe's website and enable you to download the Acrobat program to your computer.
The following links have been listed for our patients' reference and quick access.
- Methodist Hospital
- Methodist Specialty & Transplant Hospital
- Christus / Santa Rosa NW Hospital
- St. Lukes Baptist Hospital
- Methodist Ambulatory Surgery Center - Medical Center
- Foundation Surgical Hospital of San Antonio
- Christus / Santa Rosa Physicians Ambulatory Surgery Center - Ewing Halsell
- Methodist Stone Oak Hospital
- Methodist Ambulatory Surgery Center - North Central
- North Central Baptist Hospital
- Christus / Santa Rosa Westover Hills Hospital
- Medina Reginal Hospital
- American Cancer Society
- National Cancer Institute Homepage
- Digestive Disease Information
- Heartburn Information